Oct - Dec 2021Retail Business Review9it to its most simple. Use straight forward language and envision what *actually* has to happen. For example, if a new file needs to be sent between the vendor and the retailer, picture pre-tech when the file would be a piece of paper, and one person would hand it off to another. Keeping it simple allows for every person to understand and be on board. It also ensures any testing of technology can be done by any end user. 3. Communication (to/fro). What is and isn't said makes a big difference. Regardless of the association with being an introvert or an extrovert, find a way to communicate your thoughts and ideas in a way that can be digested by the team. Listen for responses to your communication outward, and listen to those communicating `to' you. In times when everyone is learning together, it becomes important to hear and process each and everyone's ideas.4. Decide. After considering inputs, a decision MUST be made to move forward. This happens at a high level, perhaps by a VP, but also needs to happen at a macro level by middle managers and finally at a micro level. Each decision should be in line with the mission, the task to complete that mission and using the inputs from others.5. Stay consistent. Stay consistent to the mission and decisions made. Veering away from either end in confusion and demotivation of those that have taken marching orders. Using these 5 principles allow us to leverage the challenges we have faced during the pandemic to further build a solid foundation: organizationally and with the technology evolution. The best part is, each can be individually used to improve, but together the principles allow for true, long term success.The sudden, unexpected shift to eCommerce put retailer technology and solution development in the spotlightRosemary Smith
< Page 8 | Page 10 >