JULY 2023Retail Business Review4LAST WORDCOVER STORY08The Secret to Improving Your Customer Experience: Prioritizing the Front-Line AssociateAlex Tallman, director of retail experience & education, Fleet Feet30Aligning Retail Tech Innovation with Evolving Pet Care TrendsWilliam Hewish, CIO, Pets at Home20IN MY OPINIONTWG Tea celebrates nature in its fascinating diversity through its products and sustainable business practices across both retail and eCommerce experiencesMaranda Barnes, Co-Founder, Director of Corporate Communications & Business Development,TWG Tea Company Pte Ltd12CIO INSIGHTSCREATING INNOVATIVE SOLUTIONS THROUGH ANALYSIS AND CREATIVITYIDEATION STUDIOJennifer Nemec, Founder and Chief Creative Officer
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