JUNE - JULY - 2024Retail Business Review19looking for new alternatives. Against this backdrop, Distribution Direct offers a competitive alternative to deliver products to consumers. They come with a success-based pricing model that allows them to grow with the client's business by charging for orders and transactions. As Buckley likes to quote, "Our customers' success is our success". With that being said, "every ounce of energy we have goes into ensuring our clients success".Distribution Direct separates itself from the competition by providing additional personalized services in addition to warehousing and fulfillment. Their team handles client's needs with a dedicated in-house call center, email support, sales rep support, and trouble ticket reporting for their clients. As they become the voice of their clients, their clients can then focus more on growing the business without worrying about logistics, back office, and customer service."We listen to our clients and set them up for success; we don't try to shoehorn them into a particular process," mentions Buckley. For that reason, Distribution Direct leverages a seamless onboarding process that helps them understand the clients' diverse business needs. They communicate with the clients extensively to understand the business processes, shipping volumes, and past order volumes. Moreover, Distribution Direct makes use of an advanced warehouse management system to ensure seamless handling of clients' needs. An independent onboarding team collects the customer data and uploads the information into their system. The web-based warehouse management system allows clients to view their inventory, orders, and other critical information in real-time.In one instance, a leading men's apparel manufacturer approached Distribution Direct for fulfillment and warehousing services. As the client was new to the North American market, they required a trustworthy partner capable of handling the volume of their orders efficiently. Upon onboarding, Distribution Direct began to service the manufacturer's 700+ brick and mortar locations across the country. This client now trusts DD to handle over 10,000 different SKUs. When the client expanded their business in the U.S, they chose Distribution Direct to provide financial services and back-office services to their customers as well. Distribution Direct's team plays a pivotal role in supporting the client's success. For that reason, Distribution Direct builds their team around employees who are passionate about their work and overall success. Employees at Distribution Direct are not only experienced in customer service, but the infrastructure of their back-office ensures customer satisfaction. Such a team allows them to provide a seamless and efficient service that exceeds their clients' expectations. Distribution Direct is a pioneer in providing outsourcing services in e-commerce fulfiLlment
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